Community Apartment Manager
Madison, WI
Full Time
DSI Real Estate
Mid Level
DSI Real Estate Group is seeking a dedicated and enthusiastic Community Apartment Manager to lead our residential community based in Waunakee, Wisconsin. In this role, you will create a positive living experience for our tenants, foster relationships, and manage day-to-day community operations.
Essential duties and responsibilities include, but are not limited to:
Essential duties and responsibilities include, but are not limited to:
- Responsible for the overall operations and administrative management of assigned community
- Oversee the leasing process, including conducting property tours, processing applications, preparing leases, and ensuring timely move-ins.
- Manage occupancy levels and implement strategies to maximize resident retention.
- Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues.
- Provide exceptional customer service to residents by promptly addressing inquiries, concerns, and maintenance requests.
- Generate and maintain lead management and availability reports.
- Cultivate and maintain community relationships, including establishing connections with local businesses to explore potential benefits for tenants.
- Conduct quarterly market studies to propose or adjust rental and renewal rates as needed after approval.
- Assist customers and vendors as needed to maintain efficient communication and relationships.
- Administer move-out, renewal, or eviction procedures per company standards.
- To ensure routine community upkeep; inspect building and exterior common areas, building systems, landscape, and other common amenities, document items noted on the Weekly Checklist, and ensure necessary repair and maintenance activities are conducted in a timely manner.
- Review and accept seasonal service contracts negotiated by the corporate office. Obtain additional bids when necessary.
- Collaborate with the corporate office in preparing annual budgets to align financial goals with business objectives.
- Routinely review and approve property-specific invoicing after work is completed satisfactorily (utilities, project, vendor, seasonal, etc.)
- On a monthly basis, review and comprehend the financial position of the community.
- Monitor and contact tenants to collect rent due.
- High School Diploma or GED along with a minimum of two years of experience in property management, is required.
- Demonstrated commitment to customer service and a track record for exceeding customer expectations.
- Proficiency in Microsoft Outlook, Excel, and Word, and the ability to learn new technology to improve internal processes and delight tenants. Proficiency in Rent Manager is preferred.
- Demonstrated strength in time management and organizational skills with the ability to multi-task in a fast-paced work environment.
- Ability to prioritize the workload, take initiative, and meet deadlines.
- Strong attention to detail and the wherewithal to follow through.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently in an efficient and effective manner, while also being a team player with a willingness to help others.
- Demonstrated ability to adapt quickly to change.
- Strong sense of professionalism with the ability to establish and maintain relationships with internal and external business partners.
- Valid Wisconsin Driver’s License in good standing with reliable transportation.
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